How you communicate with clients has evolved. In the olden days, telephone or in-person were the only options a client had to communicate with your business, but those days are gone. With the rise of cloud-based phone systems comes multi-channel communication systems that give plenty of options for what’s convenient for your customers. According to...Read More

Connecting with customers quickly and personally can make or break your business. But doing so is quite a challenge. After all, your customers’ email inboxes are overflowing. Their social media feeds are cluttered with thousands of ads. And many find phone calls intrusive.  So, what’s the secret weapon left in the arsenal? An SMS service...Read More

Your business relies on you to serve clients as efficiently and quickly as possible from anywhere and everywhere. A cloud-based phone system is not a marketing gimmick. It does everything it claims; this is the evolution of business communication. For almost all types of businesses, on-premise phone system hardware and traditional copper phone lines are...Read More

What is Unified Communications? First and foremost, Unified Communications (UC) is a combination of business communication infrastructure, hardware, software, and services from multiple programs into one streamlined system. Traditional UC is purchased, managed, and maintained on-site or cloud-based by the business needing the system. Where ease of use was made more convenient, the costs associated...Read More

Many businesses are in their cloud-based phone system era, but still, there are quite a few new to the whole idea. If you’re one of those companies who’ve heard about cloud-based phones but aren’t sure what they entail, or where to start, don’t worry – we’ve got you covered. Understanding Cloud-Based Phone Systems Let’s start...Read More

Category 5 Standard Ratified 1995 (22 years old) Category 5e Standard Ratified 1999 (18 Years old) Category 6 Standard Ratified 2002 (15 years old) Category 6A Standard Ratified 2009 (8 years old) What is the general difference between Category 5e and Category 6 UTP Cable? The general difference between Category 5e and Category 6 is in the transmission...Read More

So you have your new hosted telephones with Centratel. Now how do you use them? Here are several easy tips and a quick review of the basics. Did you know you can transfer a caller to an outside telephone number? Here’s how! Press the Transfer button (the caller is automatically put on hold) Simply dial...Read More