Your business relies on you to serve clients as efficiently and quickly as possible from anywhere and everywhere. A cloud-based phone system is not a marketing gimmick. It does everything it claims; this is the evolution of business communication. For almost all types of businesses, on-premise phone system hardware and traditional copper phone lines are extinct. They are not scalable and fail to meet the needs of a modern business. The FCC has deregulated POTS (plain old telephone service) lines and incentivized carriers to adopt alternate solutions, which begin in 2025.
Be sure to move to a cloud-based phone system from Centratel today.
What is a Cloud-Based Phone System?
A cloud-based phone system uses VoIP (voice over internet protocol) technology to take voice calls, convert them into data packets, and send them through the internet to their destination. Basically, cloud-based phone systems are faster, less expensive, and provide better-quality calls through your internet connection. Better yet, you can be remote or on-site, sign into the system, and be available from anywhere.
How Does a Cloud-Based Phone System Work with My Business?
With a cloud-based phone system, you gain flexibility, unified communications, and a seamless integration of voice, video, and messaging. All of these features feed directly into a more productive and profitable business. Forty-five percent of top-performing employees’ workday is spent collaborating with others, so productivity decreases if the programs built to help aren’t up to par.
What Essential Business Benefits Will I See?
By investing in a system that is more integrated with your business, you will see more productivity and work completed in less time, resulting in a better bottom line. Obviously, every business is unique, but when it comes to a cloud-based phone system, collaboration and synced customer information make for an impressive duo. The more comprehensive and easy access to customer data, the better the customer experience will be.
Cost-Reduction
Switching to a cloud-based phone system can result in significant cost savings. On average, a small business can see monthly savings of as much as 50 percent compared to what it is paying now. That is not an amount of money to take lightly.
Security and Reliability
Two business aspects that can be underappreciated are security and reliability. Security is at the heart of a cloud-based phone system with built-in encryption. This reduces the ability for calls to be eavesdropped on and only accessed by authorized business system users.
Now, reliability is another feather in the cap of the phone system; due to its nature of being provided through the internet and not tied to your physical location, redundancies and failovers are at the heart of the system.
Improved Collaboration
Available options are your cloud-based phone systems’ secret weapon. While your competitors are out there writing down notes from calls and hoping that an agent calls back the client or notates the interaction properly, you have an integrated solution that makes sure that no matter who helps your client, they all have access to the same information in one system. Then, add video calls, conferencing, and messaging to enhance the experience for your customers whenever the needs arise. Amazing.
Disaster Recovery Plan
A disaster recovery plan is crucial for your business. At the heart of that plan needs to be a cloud-based phone system so that when the unexpected happens, you’re prepared. For example, if you lose power at the office, the system can roll to cell phones for any incoming calls, and then when the power comes back on, the office will resume as the main point of connection. If there is a natural disaster, you can plan on folks being safe, remote, and out of harm’s way but still able to work as usual helping your customers.
Remote Work and Mobility
The freedom a cloud-based phone system embraces will make life easier for employees who need flexibility. For instance, a traveling salesperson can connect to the system through their cell phone, tablet, desktop, or laptop and conduct business with customers without degrading the experience across any platform. If you want to talk about efficiency and higher-quality relationship building, you get that with a cloud-based phone system.
Embrace the Future of Business Telecommunications with Centratel
You need your business operation to run as smoothly as possible, and you get that with the future of business telecommunications from Centratel. The multiple connection possibilities coupled with easy to configure solution is a recipe for one of the smartest budgeting moves you can make. Contact Centratel today to customize a solution for you.