There’s no ignoring the fact that there has been more than just a shift in customer expectations, there’s been a colossal shift, with customers expecting seamless, attentive, and efficient communication. Whether it’s a customer reaching out via text or e-mail, a remote employee joining a video meeting, or a sales rep updating a client from...Read More

As hurricane season approaches, businesses in storm-prone regions must prioritize communication resilience to ensure continuity during and after severe weather events. Preparing in advance for emergencies by developing comprehensive plans that include evacuation strategies and proper use of personal protective equipment (PPE) is crucial. It is also necessary for businesses to establish comprehensive Emergency Action...Read More

Communication underpins every successful field service operation—be it electricians wiring a new building, HVAC technicians servicing a cooling unit, plumbers unclogging a drain, or contractors overseeing a job site. For these businesses, the absence of a robust system or reliance on outdated tools creates inefficiencies that erode profits and frustrate clients. Operations managers and business...Read More

Running a business is chaotic, unpredictable, and somehow also extremely rewarding. But let’s face it, you can’t build customer relationships on charm alone. Enter hosted phone solutions, the unsung hero of modern communication. They’re the secret sauce that transforms a scrambled mess of calls and messages into an efficient, customer-pleasing masterpiece. Let’s dig into how...Read More

Telecom is changing. Fast. If you’re not keeping up, you’re falling behind. As we head into 2025, Unified Communications (UC) is taking over, streamlining how businesses talk, message, and collaborate. With UCaaS (Unified Communications as a Service) exploding in popularity and businesses demanding smarter business communications, it’s time to rethink telecom strategies or risk becoming...Read More

The season of giving draws near. The year winds down and businesses start to take stock of what’s to come. In the hum of commerce, there is no rest. The best gift you can give your business isn’t a gadget or trend—it’s a reliable tool that provides results. Business SMS is that gift. Rather than...Read More

Running a business isn’t for the faint of heart. Whether you’re sending plumbers or electricians out into the field or juggling multiple doctors and locations in a medical practice, there are always a million moving parts. That’s where cloud based unified communications (UC) come in. A unified communications solution is a cloud-based communications platform powered...Read More

  Change is part of the game in business, isn’t it? Just like how we’ve traded in our flip phones for smartphones, office communication has also seen a major makeover. Gone are the days when a company’s phone system was just a bulky piece of equipment sitting in a corner. These days, businesses are looking...Read More

Natural disasters are on the rise, affecting more and more people every year. According to a study from the National Ocean and Atmospheric Administration (NOAA), in 2023, the United States experienced 28 separate weather and climate disasters costing at least $1 billion dollars each. Up to 2023, that’s the largest number of billion-dollar disasters in a...Read More

When discussing a business’s health, we often think of the financials or profit and loss, but we should think of it on a broader scale. A business continuity plan helps in that effort to keep the business running at its best at all times and, if necessary, implement the items in the plan. Bottom line:...Read More