Running a business isn’t for the faint of heart. Whether you’re sending plumbers or electricians out into the field or juggling multiple doctors and locations in a medical practice, there are always a million moving parts. That’s where cloud based unified communications (UC) come in.
A unified communications solution is a cloud-based communications platform powered by VoIP technology that brings all communication channels—think phone calls, video chats, texts, emails, and everything else your team uses to talk and get work done—into one system.
It’s simple, efficient, and can make your day-to-day business communication so much better in seven major ways:
1. They Keep Your Team on the Same Page
When you’ve got field techs out on jobs and office staff handling the phones and paperwork, it’s easy for wires to get crossed. A missed update or a delayed response can snowball into bigger problems—unhappy customers, wasted time, or both.
With cloud-based unified communications, your entire team stays connected no matter where they are. Does a plumber in the field need to double-check inventory or report a delay? They can do it instantly from their phone. Got a customer with an urgent question? Your office staff can use instant messaging to ping the field team in seconds. The result? Faster responses, fewer mistakes, and team collaboration that’s a pleasure, not a pain.
2. They Let You Work Anywhere, Anytime with Remote Work
If your work takes you out of the office—or your office has more than one location—you need communication tools that keep up with this kind of flexible, remote work. With cloud based unified communications, your team isn’t tied to a desk or a single phone line. They can take calls, answer messages, and handle business from anywhere, using an application they can install on their phones, tablets, or laptops.
For instance, if your HVAC crew is out on calls all day, they can still stay in touch with dispatch and each other without missing a beat. In a medical practice, doctors can move between locations or work remotely while still handling patient calls or reviewing schedules. Wherever the job takes you, you’re always connected thanks to enterprise communication solutions like UCaaS.
3. They Help You Get More Done, Faster
Every business owner knows: time is money. If your team wastes time dealing with clunky communication systems or tracking down missing information, you’re leaving money on the table. Cloud based unified communications from Centratel eliminate those roadblocks.
Field teams can send job updates, share photos via file sharing, or check schedules on the go—even make video calls. But UCaaS benefits not only the field team but the in-office staff too by improving internal communication. Office staff can reroute calls or send instant messages to get questions answered without the back-and-forth.
Working in a medical office? You can use Centratel’s UCaaS platform to reduce no-shows by sending appointment reminders with a click. Reliable, unified communication tools mean less downtime and more time getting the job done.
4. They Keep Your Management Team in Control
When you’re running a business, you need to know what’s going on—both in the office and out in the field. Cloud based unified communications give you that control. You can monitor call logs, track how quickly teams respond to requests, and manage workflows all from one dashboard.
For example, you can see how long it’s taking your HVAC techs to close out service calls or how well your office team is handling customer questions, comments, and concerns. Medical practices can use the same tools to oversee patient communications and appointment scheduling across multiple locations. With everything in one place, it’s easy to keep up with day-to-day tasks no matter how big you may get.
5. They Help Save Money Where It Counts
Anyone who’s dealt with a traditional phone system knows they’re expensive. Between the upfront costs, maintenance, and constant upgrades, the bills pile up fast. Well, one of the biggest unified communications advantages is that it gives you the same (or better) tools for a fraction of the cost.
With UCaaS (Unified Communications as a Service), you only pay for what you need, and it’s all handled in the cloud—no bulky hardware or IT headaches. And because it’s subscription based, it’s perfect for businesses that need top-notch communication tools without the sky-high price tag. Plus, if you choose Centratel’s ultra-reliable platform with everything in one place, you’ll save on downtime and wasted time, too.
6. They Keep Your Customer and Corporate Data Safe
If you’re in the medical field, protecting patient info isn’t just important—it’s the law. And even in field services, you’re handling customer data that needs to stay private. The last thing you want is a data breach that puts your reputation (or your company) at risk of a lawsuit.
Cloud based unified communications systems are built with security in mind. We’re talking encrypted calls, secure messaging, and compliance with regulations like HIPAA for medical offices. Which means all your customer data – from Protected Health Information (PHI) to the addresses of your most recent service calls – is safe from cybercriminals or other security risks.
Now you can focus on support for patients and customers without worrying about who has access to your data.
7. They Make Sure You Grow Without the Growing Pains
As your business grows, so do your communication needs. Hiring new technicians? Adding another location? Expanding your team is no problem with a cloud based unified communications system. You can scale up (or down) instantly without installing new hardware or overhauling your system.
An HVAC company can add new techs and equip them with communication tools in minutes. A medical office opening a new branch can get phones and scheduling tools up and running without missing a beat. With unified communications from Centratel, your system can expand or shrink as you do—without the typical tangle of wires or never-ending waiting periods.
And that’s just the beginning of the benefits of unified communications.
Ready for Better? Then You’re Ready for Centratel’s Unified Communications Platform
At Centratel, we get it. You’ve got a business to run, and you don’t have time for overcomplicated tech. That’s why our cloud based unified communications solutions are designed to be straightforward, reliable, and tailored to your needs whatever they may be. Seriously, whether you’re managing a crew of technicians out in the field or keeping a busy medical practice on track, we’ve got you covered.
So come on, reach out to us about our UCaaS phone system and we’ll show you how it can help make your workday a whole lot easier.